![]() In an effort to streamline communication and make their documentation more searchable, Doist has developed a handbook that’s housed in GitHub. Gitlab documents all their internal processes and knowledge in a company handbook and makes it available to the public. Then, about a year ago, Doist took a page from the book of another company with a strong writing culture. There was a strong need for a centralized location where each piece of documentation could live. You would have to check in three to four different places to find what you needed, and there was also some duplication.” Some of it lived in Dropbox Paper, some was in Google Docs, some of it was in Twist threads. According to Fadeke, “We had a lot of writing, but it was dispersed among many platforms. ![]() While writing has always been a big part of Doist’s culture, up until about a year ago, a lack of organization prevented the team from fully harnessing its power. “Writing extends to everything we do-how we update one another on work, how information is passed down from our leadership team, how we brainstorm, and how we have discussions.” says Fadeke. “Even if a process seems obvious or has been done many times before, we want to make sure everything’s in place so that someone who’s new to it gets it,” she says. That means that the goal is to document answers to questions anyone might have who’s new to the company, a role, or a process. ![]() “We approach communication from a beginner mindset,” says Fadeke. In terms of deciding what needs to be written down, the criteria are pretty straightforward. It’s a huge part of their culture, and as Fadeke says, it all boils down to believing in the power of writing to get aligned and achieve goals: “When we say that we’re async first, what we mean is that we’re writing first.” Everything starts with writingīecause Doist relies so heavily on asynchronous communication, it's important that information is always accessible. It’s no surprise that Doist has taken the problem of remote communication and turned it into a superpower.
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